Merchant terms and data processing
These terms apply between HashCode FZE ("we") and the merchant who installs Sizely ("you"). By installing the app you agree to them. They include the data processing terms below.
The service
Sizely lets you upload size charts, recommends sizes to your shoppers, and shows each size on an illustrated mannequin. Recommendations are estimates; you remain responsible for your size charts and product information.
Data processing agreement
For personal data of your customers, you are the controller and we are the processor. We will:
- process personal data only to provide Sizely to your store, as described below, and on your documented instructions;
- process only the minimum data needed for that purpose, and never sell it or use it for advertising;
- keep it confidential and ensure anyone processing it is bound by confidentiality;
- protect it with appropriate technical and organisational measures, including encryption in transit and at rest;
- use sub-processors (hosting, database) only under written terms at least as protective as these;
- help you respond to data subject requests, which we receive through Shopify's privacy webhooks;
- notify you without undue delay of any personal data breach affecting your data;
- delete order-level fit records after 18 months, and all of your data after you uninstall, when Shopify sends the shop redaction request.
What is processed
| Data | Why | Kept for |
|---|---|---|
| Shopper's size answers: sex, height, weight, age band, body shape, tummy, hips, fit preference, and optional chest or garment measurements | To recommend a size and show how it fits | In the shopper's browser only, until they clear it |
| For orders placed after using the size finder: order and line item number, product, size bought, size recommended, the answers above, and whether the item was returned too small or too large | To learn how each brand's sizes really fit and improve future recommendations for that store | 18 months, then deleted automatically |
| For other orders of products that have a size guide: order and line item number, product, size bought, and whether the item was returned. No answers | To show the store how return rates compare with and without the size finder | 18 months, then deleted automatically |
| Merchant's size guides, product assignments and settings | To run the app for the store | Until the store uninstalls, then deleted within 48 hours of Shopify's request |
| Size chart images a merchant uploads | Read once by an AI model (Google Gemini) to fill in the size table | Not stored after reading |
Your responsibilities
You are responsible for having a lawful basis to process your customers' data, for your store's privacy notice, and for showing a cookie or consent banner where the law requires it. Sizely respects the consent your banner records through Shopify's customer privacy API.
Contact
Questions about these terms or data protection: privacy@usesizely.com.